Human review lanes

A practical operating model defines who signs off and what “good” means.

Lane A — Low risk (writer review)

Examples: - grammar fixes - consistency checks - structure improvements

Definition of done: passes style checks + writer approval.

Lane B — Medium risk (writer + SME)

Examples: - troubleshooting flow improvements - API example rewrites

Definition of done: passes evaluation + SME approval.

Lane C — High risk (writer + SME + product/legal)

Examples: - content with contractual or compliance implications

Definition of done: formal approval + audit trail.